Exploring customer’s mobile banking experiences and expectations among generations X,Y and Z

Customer’s adoption of mobile banking portrays tremendous growth in developing countries. However, it seems that there is a lack of studies about customer’s experiences and expectations on mobile banking services, and more research is needed considering generational differences between mobile banking customers in Iran. The purpose of this study is to explore the customer’s mobile banking experiences and expectations among generations X, Y, and Z in a developing country context, Iran. Twenty-seven in-depth interviews were conducted from active users of mobile banking services with a generational split in Iran. A qualitative content analysis was employed to understand customer’s mobile banking experiences and expectations. This study identified specific features of different generations regarding their experiences and expectations of mobile banking services. Each generation displayed distinct characteristics of mobile banking. Generation X customers perceive mobile banking as complicated; generation Y customers prefer to use mobile banking for quick payments, while generation Z customers want to have more customized services and ranked mobile banking as a spontaneous solution. Every generation expects different features to focus on: generation X expects to have more user-friendly functions; generation Y prefers to have an online transaction tracker while generation Z appeals to have enhanced the user interface. This study offers a detailed strategic starting point for management to tailor dynamic customer expectations among different generations.     

Stability of the money demand function in Asian developing countries

Previous studies that estimated the money demand function in Asian developing countries either employed traditional estimation techniques or recently popularized cointegration technique. While the first group suffers from ‘spurious regression’ problems, the second group interpreted their finding of cointegration as a sign of stability of estimated parameters. This study, after incorporating the CUSUM and CUSUMSQ tests into cointegration analysis, shows that in some Asian countries even though real M1 or M2 monetary aggregates are cointegrated with their determinants, the estimated parameters are unstable.     

Re‐Visiting Financial Development and Economic Growth Nexus: The Role of Capitalization in Bangladesh

This paper revisits the relationship between financial development and economic growth in Bangladesh by incorporating trade openness in production function using quarter frequency data over the period of 1976‐2012. We applied combined Bayer–Hanck cointegration approach to examine cointegration among the series. Our empirical evidence suggests that development of financial sector facilitates economic growth but capitalization impedes it. In addition, trade openness stimulates economic growth. Labour is also positively linked to economic growth. The vector error correction model Granger causality results divulge that financial development causes real per capita gross domestic product (GDP) growth, and resultantly, real per capita GDP growth causes financial development in a Granger sense. The results also show that trade and labour Granger cause economic growth. The findings of the paper provide insights for policymakers to use financial development and trade openness as a tool for sustained economic growth in the long run. The paper also suggests policymakers to utilise capitalization in a way that is beneficial for economic growth of Bangladesh.     

Assessing Recreational Activities’ Service Quality in Hotels: An Examination of Animation and Spa & Wellness Services

In this study, service quality perceptions of international tourists’ about the recreational activities in a five-star hotel located in Antalya, Turkey were examined by a measurement tool adapted from the ServQual model. Study 1 for animation and Study 2 for wellness & spa services, were carried out with the participation of 213 and 143 tourists, respectively. Analyses of the data show that both recreation activities’ service quality consists of three dimensions, which are: ‘Tangibility,’ ‘Competence & Courtesy,’ and ‘Credibility & Safety.’ Results show that all service dimensions of animation have almost the same effect on overall satisfaction from the hotel, while the ‘Tangibility’ dimension belong to spa & wellness have the highest.     

GOAL PROGRAMMING AND MULTIPLE CRITERIA DECISION-MAKING IN FARM PLANNING: SOME EXTENSIONS

This paper is the sequel to a previous article by Romero and Rehman on the role of multiple criteria decision-making (MCDM) techniques, particularly goal programming (GP), in farm planning. This assessment of the potential usefulness of the MCDM paradigm is carried further and now covers the extensions to GP and other related methodologies such as multiobjective programming, compromise programming, multigoal programming and generalised GP. Later analysis is focused on methods of dealing with uncertainty and risk in farm planning models, by demonstrating how game theoretic principles and the MOTAD approach (along with its main variant, target MOTAD) can be incorporated within the MCDM framework.     

Ethnic Minority Enterprise in its Urban Context: South Asian Restuarants in Birmingham

The embeddedness of ethnic minority business activity is widely accepted, as researchers increasingly eschew ethno‐culturalist explanations of the phenomenon. However, despite the importance of urban processes, studies of ethnic minority enterprise are often ‘spaceless’. This article uses Rekers and van Kempen’s urban spatial framework to assess the experiences of South Asian owners in Birmingham’s restaurant industry. One taken‐for‐granted but evidently important element to which this article draws attention is location, which emerges as one of the key points of differentiation within the ethnic business community. Location is seen to influence individual access to market potential, an unevenly distributed resource largely shaped by local social geography. At the same time, entry into more lucrative market niches is heavily dependent on the possession of other resources such as capital, information and in some instances management skills. Si l’intégration d’entreprises créées par des minorités ethniques est largement admise, les chercheurs évitent de plus en plus les explications ethno‐culturalistes du phénomène. Par ailleurs, malgré l’importance des processus urbains, les études sur ces entreprises n’ont souvent pas de ‘bornes’. Cet article utilise le cadre spatial urbain de Rekers et van Kempen pour évaluer les expériences de propriétaires de restaurants sud‐asiatiques à Birmingham. Il attire l’attention sur une composante normale, quoique manifestement importante: le lieu. Celui‐ci apparaît comme l’un des points de différenciation essentiels au sein de la communautééconomique ethnique. Il influence l’accès individuel au marché potentiel, ressource inégalement répartie et largement configurée par la géographie sociale locale. Parallèlement, une pénétration de niches de marché plus lucratives dépend considérablement de la détention d’autres ressources, telles qu’un capital, des informations et, dans certains cas, des compétences de dirigeant.     

Permissibility and use of options for hedging purposes in Islamic Finance

The debate concerning permissibility and use of options in Islamic finance is ongoing, and the issue is far from settled. Current analyses on this issue appear to focus on taking of unnecessary risks ( gharar), the perceived lack of a physical asset in an options contract, and the possibility of exploitation of the ignorant. To the extent that these factors are involved, options are not permitted under Islamic teachings (the Shariah). In this article, we investigate whether options may be permitted for hedging purposes in Islamic finance. We use equity options as an example in our analysis. After providing a brief overview of options markets, we review the existing literature and critically examine other work such as the religious decrees (fatwas). We also provide two examples, one each of call and put options, to illustrate the managerial issue of use of options for hedging purposes. Our analysis shows that options may be permitted for hedging purposes in Islamic finance as long as the underlying economic activities are themselves permissible (halal) from an Islamic point of view. The analysis also indicates that one of the key issues is related to unnecessary risk taking. The avoidance or reduction of such risks in hedging situations is largely dependent on the settlement and clearing function of the exchanges trading options, which effectively provides a guarantee of delivery. Mutual consent for entering into or canceling contracts and the issue of intangible assets also play a role in determining if options are permissible under the Shariah. We conclude the article by urging experts of Islamic jurisprudence to understand the theory and mechanics of options and use group ijitihad (consensus opinion of Islamic scholars) in conjunction with academics and experts in financial markets and instruments on this vital issue in contemporary finance for the benefit of the Islamic world as well as those trading with the Islamic world. © 2006 Wiley Periodicals, Inc.